Last updated January 1st, 2023

Thank you for your purchase. We hope you are happy with your Alien Love Co product(s). However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. If your products have been removed from their packaging before noticing defects, this will be handled on a case-by-case basis. Please email photos and a description of the defect to Support@AlienLove.co

RETURN PROCESS

To return an item, please email customer service at Support@AlienLove.co to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Alien Love Co

Attn: Returns

RMA #

2641 s 8590 w  

Magna, UT 84044  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. All returns are subject to a 15% restocking fee.

EXCHANGES

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed. We are not responsible for lost or stolen packages and no refunds will be issued due to loss caused by the delivery service, porch pirates, or theft.

EXCEPTIONS    

The following items cannot be exchanged:

     ●     items that have been used   

     ●     items that have been removed from original packaging   

For defective or damaged products, please contact us at the customer email below to arrange a refund or exchange. 

Please Note

          ●    All sale are FINAL and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

801-636-3815 

Support@Alienlove.co